Shipments and returns
The cost of delivery of the order is paid by the Buyer according to the tariffs of the chosen carrier, except for cases when the Seller, as promotional conditions, takes payment for the costs of delivery to himself, as the Buyer is informed on the product page and when placing the order.
Delivery of shoes orders is carried out throughout Ukraine by transport companies:
- Nova Pochta (New Mail);
- Delivery is possible (by agreement) by Ukrposhta, Deliveri, Intime.
The orders are dispatched on working days:
- On the day of payment, subject to receipt of payment before 4 pm;
- The next business day, in case of receipt of payment after 16.00.
Orders to other countries are sent by individual agreement with the buyer.
Return of goods is possible if a production marriage is detected within 31 days. Returned goods (shoes) should be in the original individual packaging, clean and dry. In case of non-fulfillment of the return conditions, the company has the right to refuse return satisfaction.
If the ordered goods do not fit in size, an exchange will be made for a suitable size, if any.
We pay attention to: the promotional, discounted goods, warranty conditions do not apply, claims for such goods are accepted within 3 (three) days after receipt of the order by the Buyer from the warehouse of the carrier (transport company).
Money for the returned goods (shoes) is returned to the Buyer, according to the 2-week lines established by the legislation of Ukraine.